Privacy Policy

At Kelbrooke Ltd, we are committed to protecting your privacy and handling your personal data responsibly in line with UK GDPR.

Information We Collect

We may collect and process the following data:

• Name, email address, phone number
• Billing and shipping address
• Payment details (processed securely via third-party providers)
• Order history and purchase behaviour
• Website usage data (via cookies and analytics tools)

How We Use Your Information

We use your data to:

• Process and fulfil orders
• Provide customer support
• Send order updates and tracking information
• Improve our website and customer experience
• Send marketing emails (only if you opt in)

Sharing Your Information

We only share your data with trusted third parties where necessary, including:

• Payment providers
• Delivery and courier services
• Website and analytics providers

We never sell your personal data.

Data Security

We use secure systems and encryption to protect your personal information. All payments are processed through secure, PCI-compliant providers.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing at any time

To exercise your rights, please contact us.

Data Retention

We retain your personal data only for as long as necessary to fulfil orders and comply with legal obligations.

Contact Us

For any privacy-related queries, please contact:
Email: info@kelbrooke.com